At DRIPOL Sp. z o.o. (“DRIPOL,” “we,” “us,” or “our”), we are committed to ensuring customer satisfaction with every product we supply. This Refund and Returns Policy outlines the terms, conditions, and procedures for returning goods and obtaining refunds.

1. Scope

1.1 This policy applies to all products purchased from DRIPOL, including food items, beverages, personal care products, industrial goods, frozen goods, office supplies, and other merchandise.

1.2 Customized, perishable, or specially ordered products may be subject to specific return restrictions as outlined below.

2. Eligibility for Returns

2.1 You may request a return or refund if:

  • The product received is defective, damaged, or not as described in the order.
  • The wrong product or incorrect quantity was delivered.
  • The product was damaged during shipping (subject to timely reporting).

2.2 Products that are:

  • Perishable or frozen goods (e.g., fresh/frozen meats, vegetables)
  • Customized or specially manufactured goods
  • Opened or used personal care or hygiene products
  • Used clothing or consumables

are generally non-returnable unless defective or damaged on arrival.

3. Return Request Procedure

3.1 All return requests must be submitted in writing within [14] calendar days of receiving the goods, including:

  • Order number or invoice reference
  • Description of the issue
  • Photos or evidence of the defect or damage (if applicable)

3.2 Return authorization must be obtained from DRIPOL prior to sending any goods back.

3.3 Unauthorized returns may be refused or returned to the sender at their expense.

4. Inspection and Approval

4.1 Upon receiving the returned goods, DRIPOL will inspect the items to verify the claim.

4.2 If the return is approved, DRIPOL will proceed with a refund, replacement, or credit as per your preference and stock availability.

4.3 If the return is not approved (e.g., due to misuse or failure to meet eligibility criteria), the goods will be returned to you or disposed of, and no refund will be issued.

5. Refunds

5.1 Refunds will be processed using the same payment method used at the time of purchase, unless otherwise agreed.

5.2 Refund processing times may vary depending on payment providers but generally occur within [14] business days after the return is approved.

5.3 Shipping and handling fees are non-refundable unless the return is due to our error or defective goods.

6. Exchanges

6.1 Exchanges are subject to product availability.

6.2 If you wish to exchange a product, please follow the return request procedure and specify the desired replacement.

7. Shipping Costs for Returns

7.1 Unless the return is due to our error or defective goods, the buyer is responsible for all return shipping costs.

7.2 We recommend using a trackable and insured shipping method for returns. DRIPOL is not responsible for lost or damaged returned shipments.

8. Damaged or Lost Shipments

8.1 If goods arrive damaged, please notify DRIPOL and the shipping carrier immediately and provide photographic evidence.

8.2 Claims for damage during transit must be made within [7] calendar days of delivery.

8.3 DRIPOL will assist in resolving shipping claims but is not responsible for delays or damages caused by third-party carriers.

9. Special Cases

9.1 Perishable and Frozen Goods: Due to the nature of these products, returns are only accepted if the product arrives spoiled or damaged. Please inspect and report issues promptly.

9.2 Custom or Special Orders: Returns or cancellations are not accepted unless the product is defective or the order was incorrectly fulfilled.

10. Contact Information for Returns

To initiate a return or report a problem, please contact:

DRIPOL Sp. z o.o.
Trzciana 230A, 36-071 Trzciana, Poland
Email: info@dri-pol.com
Contact Us Here

Please include your order number and detailed information about your request.

11. Amendments

DRIPOL reserves the right to modify this Refund and Returns Policy at any time. Updated versions will be posted on our website with the effective date.

Thank you for your trust in DRIPOL. We strive to provide the best service and support to ensure your satisfaction.